Frequently Asked Questions

What is EMDR?

EMDR or Eye Movement Desensitization and Reprocessing, is a psychotherapy that enables clients to heal from the symptoms and emotional distress that are the result of disturbing life experiences. Using the detailed protocols and procedures learned in EMDR therapy training sessions, clinicians help clients activate their natural healing processes. EMDR uses eye movements to guide clients to process difficult emotions on a rational level and make it to where the client is able to recall a traumatic experience without the memory being completely debilitating. During an EMDR session, both hemispheres of the brain are activated which allows the brain to naturally process traumas (i.e., car accidents, surgeries, complicated grief, stuck points). It is also beneficial in working with anxiety, depression, and helping you achieve your goals.

You can get more information on EMDR therapy by speaking with an EMDR certified therapist - ask our office how you can schedule a session.

What is an EAP and how do I use it?

EAP, or Employee Assistance Program, is a program that offers a certain amount of free counseling sessions through a company contracted with your employer. You can find out if you are elligible for an EAP by contacting your employer to see if they offer these benefits. Each EAP company uses a different billing process, so it is important to have your EAP information ready for when you schedule an appointment. Before scheduling an appointment, you need to contact the EAP company to get an authorization to use their benefits. They will give you a list of counselors who accept their  EAP then you call us at Copper Creek to schedule an appointment. You will need to know the name of the EAP you are using, how many sessions you are allowed and your authorization number if one is needed.

How does billing work?

As a courtesy to you, each therapist here at Copper Creek Counseling will submit claims to insurance on your behalf. Prior to your first appointment, please confirm with your insurance company their policy related to counseling services provided by your counselor and your co-pay and deductible amounts for these services. Please bring this information with you to your first appointment. 

Although your counselor may be in network with your insurance, that is not a guarantee of coverage. After submitting claims to your insurance, it may take a few weeks for payment to come through - this is why it is important for you, the client, to ask your insurance what you may owe for a session before your scheduled appointment, such as co-pays, deductible, etc.

You can visit our Financial page for more information.

Do I have to fill out paperwork?

Yes, new clients do need to fill out intake forms for whichever therapist they decide to see. These intake forms include your demographic information, a questionnaire for why you are seeking counseling, health history etc, and informed consent and HIPPA policies. These documents are available on some therapists biography page or Elisabeth, our office manager, will get these forms to you via email at the time you schedule an appointment. These forms are also available in our office if you decide to fill them out on-site before your appointment. It is suggested to set aside 20-30 minutes to properly fill out each intake form.

I think I need counseling - what is my first step?

You can go about this a few different ways. You can take a look at each therapist on our website and choose who you think would best suite your needs. At that point, you can call our office and Elisabeth will guide you through the process for scheduling an appointment. She will ask you a few questions regarding scheduling needs, insurance information and why you are seeking counseling. If you don't know which counselor to schedule with, you can still call our office and Elisabeth will go through your options with you depending on your needs and goals.


You can contact your insurance or EAP for a list of providers who are in network with them and contact the center they are located. 


You can also contact us via email to request more information.